Duplicator Sales & Service Earns Ricoh ProVision Dealer Partner Award
Celebrating Excellence in Service and Innovation We are proud to announce that Duplicator Sales & Service has been recognized as a Ricoh ProVision Dealer Partner for 2026! This prestigious award places us among an elite group of dealerships nationwide that consistently deliver exceptional service, technical expertise, and customer satisfaction. For more than 70 years, our [...]
Celebrating Excellence in Service and Innovation
We are proud to announce that Duplicator Sales & Service has been recognized as a Ricoh ProVision Dealer Partner for 2026! This prestigious award places us among an elite group of dealerships nationwide that consistently deliver exceptional service, technical expertise, and customer satisfaction.
For more than 70 years, our mission has been clear: provide cutting-edge office technology solutions backed by legendary customer care. This recognition from Ricoh validates that commitment and highlights the dedication of our entire team.
What Is the Ricoh ProVision Dealer Partner Award?
The Ricoh ProVision Dealer Partner designation is Ricoh’s highest level of recognition for authorized dealers. It’s not just a title—it’s a symbol of excellence that reflects rigorous standards in:
- Technical Training: Service technicians complete advanced certifications through the Ricoh Learning Institute.
- Compliance: Dealers must maintain @Remote connectivity, complete all Product Modification Requests (PMRs), and meet ARMS training requirements.
- Performance: High first-call resolution rates and outstanding customer satisfaction scores.
- Coverage: At least 60% of technicians fully certified on Ricoh products, with a GPA of 70% or higher across all courses.
Only about 20% of Ricoh dealers nationwide achieve this status, making it a true mark of distinction.
Why This Matters for Our Customers
Being a Ricoh ProVision Dealer Partner means you can expect:
- Expert Service: Our technicians are among the best-trained in the industry.
- Faster Response Times: Advanced tools and certifications allow us to resolve issues quickly.
- Priority Access: Exclusive resources and support from Ricoh ensure you get the latest technology and solutions.
- Peace of Mind: You’re working with a dealership recognized for excellence at the national level.
How We Earned This Recognition
Achieving ProVision status required months of preparation and teamwork. Our service department worked tirelessly to meet Ricoh’s stringent requirements, from completing advanced certifications to implementing compliance protocols. This award reflects the dedication of every team member at Duplicator Sales & Service.
A Legacy of Customer Commitment
Founded by Harry M. Nash over seven decades ago, our company has always prioritized customer satisfaction. Today, under the leadership of Mike Nash, we continue to uphold that legacy while embracing innovation. This award reinforces our promise to deliver reliable solutions with unmatched service.
Looking Ahead
Earning the Ricoh ProVision Dealer Partner award is just the beginning. In 2026, we plan to:
- Expand our Managed IT Services offerings.
- Introduce new document management solutions.
- Continue investing in employee training and development.
- Deliver even more value to businesses across Kentucky and Southern Indiana.
Thank You for Your Support
We couldn’t have achieved this without our incredible customers and dedicated team. Thank you for trusting us with your business needs. Here’s to a future filled with innovation, reliability, and continued success!
Ready to Experience Award-Winning Service?
📞 Call: 502-589-5555
🌐 Visit: https://duplicatorsales.net
