Managed IT
Duplicator Sales & Service provides managed IT services for businesses across Kentucky — including Louisville, Lexington, Elizabethtown, Bowling Green, Frankfort, London, and Paducah.
Our Managed IT Services include:
- Help desk and remote support
- 24/7 network and server monitoring
- Cybersecurity and staff security training
- Data backup and disaster recovery
- Business-grade hardware and software (Dell partner)
- Microsoft 365 and email support
- Technology roadmap planning (Virtual CIO)
- On-site support from local Kentucky technicians
Why Managed IT for Local Businesses?
Companies that are large enough to have their own internal IT personnel, lean on resources such as direct manufacturers or on-line stores like CDW, to procure their computer and technology systems. These companies have the on-board skillset and time to implement the correct systems to accomplish their company’s goals.
Not every business can justify the expense of having an internal IT department or can support one large enough to handle every technology need. Sometimes having a trusted outsourced Managed IT partner is the best fit for the company and its’ budget.
Remote monitoring and management software has opened the door for the Managed IT industry. Lowering costs and improving the networks efficiency has allowed businesses to win and changed the way they procure their business systems.
Here are the questions every business should ask before choosing a managed IT partner — and exactly how Duplicator Sales & Service answers each one.
Will you proactively monitor our systems, or just react when something breaks?
Duplicator’s Answer: We use secure remote monitoring software to watch your computers, servers, and network 24/7 — so we catch and resolve small issues before they become downtime.
Do you provide business-grade hardware, or off-the-shelf consumer gear?
Duplicator’s Answer: We provide business-class, warranty-backed hardware from manufacturers like Dell — built for business use, not individual use.
Do you have experience with businesses like mine?
Duplicator’s Answer: Yes. We’ve supported Kentucky businesses across many industries since 1959, so we understand the challenges specific to your field.
Is your help desk local, or is it outsourced?
Duplicator’s Answer: Our help desk is staffed by our own team. When you call, you talk to our technicians directly — never an outsourced overseas call center.
Will you help us plan technology for the future, not just fix today’s problems?
Duplicator’s Answer: Yes. As your Virtual CIO, we build a Technology Roadmap that matches your business growth strategy.
How do you keep our network and staff secure?
Duplicator’s Answer: Our team completes ongoing security training and provides staff security awareness training to protect your network against evolving threats.
Are you easy to work with and understand?
Duplicator’s Answer: We make technology understandable and communicate in plain language — no jargon, no runaround.
Remote Monitoring & Network Operations Center
Remote Monitoring gives the business owner or manager(s) peace of mind of being able to predict, prevent, and plan for upcoming service and repair needs. It also, alerts you to small technical issues so they can be resolved quickly and easily. In many cases, you can avoid deploying a technician, which saves your company money.
Benefits of remote monitoring include:
- Increased equipment uptime
- More efficient operations
- Increased revenue
- Reduction in menial paperwork
If you’d like the peace of mind that comes along with knowing your business’s technology is secure and always running at optimal performance levels, contact us today.
Hardware/Software
As a leader in the office technology industry, Duplicator Sales & Service will help keep your business running smoothly and efficiently with the best computer hardware and software solutions available. Since 1959, our customers have trusted our expertise and experience to make suggestions for all their office technology. Let us help your company find business-class hardware and software solutions to maximize business productivity.
Often times, business owners will visit their local big box store to buy the computer hardware they want for their business. It’s important to recognize that there is a huge difference between products that are designed for individual use and those that are designed to endure the much higher demands of business use. Duplicator Sales & Service partners with Dell to ensure our clients see a much higher return on investment with longer lasting, business-class computer hardware and software.
To discover the business-class hardware and software solutions that are right for your company, contact us today.
Technology Roadmap / Virtual CIO
The team at Duplicator Sales & Service can be more than your unduplicated document professionals; we can be your Virtual CIO. With our years of experience in the office technology and data management industry, we have the knowledge and experience to help your company develop an individualized Technology Roadmap.
We know that one size does not fit all. As your Virtual CIO, we can help your company grow by maximizing efficiency in your business practices. With your business goals in mind, we will develop a plan based on your unique needs.
A Technology Roadmap for your business might include:
- Finding hardware and software solutions to fit your business
- Minimizing equipment downtime
- Maximizing your employees’ productivity through automated workflows
- Protecting your data from natural disasters and security threats
- Helping you find additional ways to cut costs
To learn more about how Duplicator Sales & Service can be your virtual IT resource in Louisville, Lexington, Elizabethtown or Paducah contact us today.
Frequently Asked Questions About Managed IT
What Our Customers Are Saying
Our Technology Partners
