Exceeding Customers’ Expectations
In today’s business, success tomorrow depends on the partnership you build today. At Duplicator Sales & Service, we live by that motto. We are constantly striving to exceed our customers’ expectations and build working relationships to last a lifetime.
Our company values are as follows:
- Trust in God
- Honesty & Integrity: “Do the right thing” to serve customers, employees, and partners
- Customer First: Exceeding expectations with simplicity and flexibility
- Innovative Solutions and Entrepreneurial Spirit
- Enthusiasm and Pride of Workmanship
- Good Stewards
Staying true to these values has kept our business on track and running successfully for over 60 years, and has even seen us launch additional businesses to meet the needs of emerging markets and industries.
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Frequently Asked Questions About Copiers, Printers & IT Support
Have questions about office equipment, service, or IT support? Here are quick answers to the most common questions businesses ask.
Duplicator Sales & Service helps businesses with copiers, printers, managed print services, and managed IT support. We provide the equipment, service, and support needed to keep your office running efficiently.
We serve businesses across Kentucky, including Louisville, Lexington, Elizabethtown, Bowling Green, Frankfort, London, and Paducah, with local technicians and responsive support when you need it.
The right equipment depends on your print volume, number of users, and workflow. We help evaluate your current setup and recommend a solution that fits your business without overspending.
Yes. Leasing is a popular option because it keeps upfront costs low and provides predictable monthly payments. A key advantage with Duplicator Sales & Service is that we offer in-house leasing, allowing us to provide more flexible terms and customized solutions compared to national providers.
Managed Print Services (MPS) help you control printing costs and reduce downtime by monitoring your devices, automating supply fulfillment, and optimizing your print environment.
Yes. Our team provides ongoing support, including maintenance, repairs, and troubleshooting, so your equipment stays up and running with minimal disruption.
Yes. We provide managed IT services including help desk support, network monitoring, cybersecurity, and backup solutions to keep your business secure and operational.
We know downtime impacts your business, so our team responds quickly to service requests. Many issues can be resolved remotely, and local technicians are dispatched whenever needed.
Yes. We analyze your current print environment and identify ways to lower costs—such as right-sizing equipment, reducing waste, and automating supply management.
When you partner with Duplicator Sales & Service, you gain access to our network-certified Advanced Technology Group. Our experts specialize in network print and multifunction systems, supporting you from installation through long-term optimization. With advanced workflow solutions and a responsive local helpdesk, we ensure your technology continues to perform and evolve with your business.
We combine the resources of a full-service technology provider with the responsiveness of a local partner. That means faster service, personalized support, and a team that understands your business.
What Our Customers Are Saying
Matt Gilmore is the best! He is prompt, courteous and very professional. He sure makes duplicator sales look good! Thank you Matt! We rely on him at Gardner Land Surveyors!
Alana Gardner
19:29 19 Jan 24
Been using Duplicator Sales for years where I work and they have been great. Whenever we have a problem with our equipment they are right there to fix it. When we needed to upgrade some of our office equipment they were so helpful in finding us just the things we needed and explaining every step of the process. Highly recommend for your office equipment needs.
Aliece Newton
14:41 09 Jan 24
Duplicator Sales and Service has provided excellent service and products to our church for many years. They are courteous, responsive, and helpful. We highly recommend.
Grace Immanuel UCC
13:49 12 Dec 23
We recently upgraded our Ricoh. Matt Carter came to our office a couple times for servicing our old machine, and I was so impressed I requested him for the new installation. He is very professional; friendly; super informed/knowledgeable about what he's doing. We had a slight issue with faxing...he came back twice and got that issue resolved! I'd request him for every service call if I could. Also Corey Cooper (sales) has been very responsive and patient when I didn't understand something. It's only been a couple days, but it's already so much better for our office. This is a great team! Thank you 🙂
Wendy Gerhard
13:26 29 Aug 23
Duplicator Sales never disappoints! Every time I place an order for work, it arrives quickly and with no hassle. Their customer service is great! They get 5 stars for sure!
Amanda Chandler
15:35 17 Jan 23
I have been working with Duplicator Sales for the past 10 years they are easy to work with (no matter what the problem). I have enjoyed the interaction with the service techs. They are very dependable and go out of their way to fix the problem. I highly recommend this company!
Pamela Carlton
15:36 20 Dec 22
Was in need of rack cards on a short notice. Tammy was extremely helpful and they were able to deliver my cards within a few days! I truly appreciate the effort! I will use them again!
Latasha A Brown
15:43 14 Aug 22
Our requests for service have been taken care of very quickly. Our down time is practically zero on all of our 20 + copiers/printers. And, we love that the supplies are sent automatically. Thank you Duplicator.Treyton Oak Towers
Margaret Nunnelley
19:05 05 Jan 22
We have great service...both virtual and in person. Monthly contact for numbers and any maintenance were tended to promptly. Fortunately, sometimes we are able to solve issues over the phone! Knowledgeable and courteous staff! Thanks!
Lisa Houser
14:40 03 Jan 22
This company is one of the most reliable and honest of all the businesses I've had the pleasure to deal with in my 45 years as a Practice Manager. Their prices can't be beat and their service is excellent. I would recommend them to everyone that likes to save money stressfree!
Cheryl Eldridge
18:24 30 Dec 21
We have a great experience with Duplicator Sales associates. They always respond in a timely manner to any requests we make for service or supplies.
Carla Petrzilka
18:16 21 Dec 21
We have been extremely happy with this company for the past 4 years. Their service is top notch, from sales to maintenance. There is no hassle in communication. They don't hound you to upgrade and at the end of the year I get my favorite planner and I think that deserves 5 stars all day long!
Ashley Bearden
17:36 21 Dec 21
Duplicator has consistently been a pleasure to work with - either in developing a quote and eventual order for a new copier/printer to handling service calls to offering a used machine at no charge for a sister parish in a less affluent area. Have enjoyed working with the staff at many levels and for many years!
Mary Downs
17:00 21 Dec 21
Duplicator Sales is so efficient and unbelievably quick. If I have an issue and need help a service man is sent immediately. If I need supplies I receive it the next day. I appreciate that so much, some machines we can't afford to be down long. I can't say enough good things about them.Your Forever Customer!
Denise Stevens
16:41 21 Dec 21
Duplicator Sales and Service has always come through for us. When our old printer was stolen, they quickly helped up purchase a new printer for our church building at a price we could afford. I would recommend them to anyone. Thank you.
Chuck Franklin
16:14 21 Dec 21
We are a 5+ year customer of Duplicator Sales at our small business. We have always been very satisfied with the service and turnaround time. To me, a copier should just work and when they don't, should get fixed quickly and Duplicator Sales does that very well!
Marti Bischoff
14:58 21 Dec 21
As a non profit, we appreciate DSS working with us for the best possible price! They have also tolerated our last minute changes and edits! Great people there and so easy to work with!
Stacey Beisler
14:49 21 Dec 21
I have been working with Duplicator Sales and Service for several years now for our firm's business needs. Anytime I have an issue, they are right there to get it rectified. Their customer service is top notch, and their variety of products are amazing. I would definitely recommend them for all of your business needs.
Lori Snyder
14:48 21 Dec 21
This company has always done a great job in coming out to our office for timely repairs. They are always friendly and ready to help solve our issues. We would recommend them to others.
Sherry Whalin
14:46 21 Dec 21
Duplicator Sales has always been professional and helpful with any questions. When we were ready for a new copier/printer, Sheila and Mike did a great job getting us a competitively priced unit. Set up and installation was a breeze with their tech team!
RTL Louisville
20:42 08 Dec 21
COSMO MODELS & TALENT has been a very long-time customer of Duplicator Sales & Service and greatly appreciates both their hospitality and professionalism, along with their awesome customer service.
Craig Dalton
14:44 03 Dec 21
Duplicator Sales delivers great service in a timely manner! They are always courteous and helpful, online and in person!
Vickie Haven
13:36 02 Dec 21
GREAT COMPANY- FAMILY FEEL. USING THEM FOR YEARS- VERY HAPPY WITH SERVICE AND PRODUCTS!
MICHELLE NORS
14:50 01 Dec 21
Duplicator Sales & Service is sufficient in all areas, Alex the technical guy and his team helped us tremendously when we moved to our new building and set up all of our technology equipment. He always solve all technical problems after the move if we had any. The service guy is always friendly and comes out the next day to fix any copier problems. They definitely deserve a 5 star rating!
Amanda Whitlock
13:10 01 Dec 21
Steven Brangers and Steven Anderson are WONDERFUL! Getting our new copier was a very quick and easy process. When it was delivered, the gentleman who set the new copier up actually took the time to train my entire staff on how to use the new machine. We had several questions a few days after it was delivered, and the technician came back out and was happy to help up us. Steven Brangers sold us our new copier and was spectacular and stayed in constant contact with me about the quotes that were drafted for me and when we finally picked a new copier, he made sure that we knew what was going on with delivery every step of the way. I had a billing question and Steven Anderson was WONDERFUL to work with! I cannot say enough about what a pleasure it was working with this company. If you ever need a new copier, Duplicator Sales & Service is the company to use! You won't be sorry that you did!!
Robin Frye
16:07 15 Jan 21
Duplicator is always very prompt with any service needs we may have. I highly recommend them for any of your copier needs.
MARGARET PARSON
21:00 14 Jan 21
Duplicator Sales & Service is a great company. We use them for our manufacturing/distribution site and I have nothing but good things to say (which is rare for me). I do not leave good reviews unless they really go out of their way, which this company does.
Jennifer Jordan
17:38 13 Jan 21
Great sales and service. Jim takes care of my printer issues. He is very experienced, knowledgeable, and dependable. Prices are reasonable. Thank you Dupilcator Sales and Service for your community support. I do follow some of your projects.
Tammy Messer
19:02 09 Jan 21
I worked there for 26 years. Being a Family Owned business. They always made you feel like a part of the Family. They take good care of their employees, and customers alike. So when my next adventure needed a copier. I knew who to call. Have not needed any service on this copier yet, but needed toner for the first time and just like most, waited till it ran out and didn't have any replacements. Called up Brian and less than 24hrs, it was at my doorstep. Twice have needed IT help on scanning. The Helpdesk is very knowledgeable and knows their stuff. Even though some may say I might get some special treatment, in my experience for all those years, every customer got that treatment.
Bobby Fields
17:41 07 Jan 21
I've worked with Duplicator Sales under two different employers. Their products are always first class, and the support team is awesome.
Karen K.
15:51 07 Jan 21
We use Duplicator Sales & Service at my work. The team is always prompt, courteous, and makes sure we have everything we need. I am happy we are able to support a local company who cares about its clients.
Jackie Hawkins
16:44 06 Jan 21
They give the best customer service around. They always answer trouble calls quickly and accurately. Been doing business for over 13 years.
Monica Barber
16:04 05 Jan 21
Nothing but good things to say! We have been with Duplicator for years excellent service!
Kim Kohrt
17:48 29 Dec 20
Great service and friendly people.
Inland Inc.
19:13 28 Dec 20
Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two customer companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose whether with the hardware itself or the network connections. Well recommended.
Anthony Wilson
20:17 10 Dec 20
My organization has been a customer for many years. We moved this year and Duplicator Sales made the move easy by ensuring that the equipment was hooked up quickly and correctly.
Dee Mac
15:56 10 Dec 20
They are always there when you need them and the job is complete when they leave. Thank you for your outstanding service!
Dana Mcallister
15:29 10 Dec 20
Duplicator Sales and Service is always easy to work with and has wonderful customer service. Every person you speak with is kind and helpful!!
Julie Geurin
14:04 08 Dec 20
We use Duplicator for all of our IT needs. They are extremely helpful and have great, quick, customer service.
Jen Peterson
14:17 19 Aug 20
These guys were great. I would recommend anyone using this company.
Paul Brooks
16:45 19 May 20
Duplicator Sales installed and maintains the network printer. They have always been available to service it when needed. Would definitely endorse them as a valuable resource to your business.
Ray Gondzur
22:57 06 Jan 20
Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose. Well recommended.
Anthony Wilson
15:51 19 Dec 19
Our business office has been partnering with Duplicator Sales and Service for as long as I've been with the organization, and they've met our every need in a timely, efficient manner. Our copier (and its support staff) is a trustworthy part of our production team!
Jo Dufton
16:18 21 Nov 19
Great company! They respond so quickly and pricing is super!
Amish Made Cabins
17:22 14 Dec 18
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Our Technology Partners
