Duplicator Sales and Service

A Legacy of Trust, Service, and Craftsmanship

Duplicator Sales and Service was built on a simple belief: when you take care of customers, everything else follows. From the beginning, our company has focused on doing what is right, working hard, and earning trust through consistent service and quality workmanship.

Founded on Principle

Our story begins with our founder, Harry M. Nash, whose values shaped the company long before office technology became as complex as it is today. Harry believed that success was not something a company could demand—it had to be earned through integrity, accountability, and genuine care for customers and employees alike.

One of his guiding beliefs was simple and direct: ” I don’t pay anybody. Our customers pay all of us! So, we work very hard at total customer satisfaction.” Our customers make our work possible, and serving them well is a responsibility, not a transaction. That philosophy became the foundation for how Duplicator Sales and Service approaches every relationship.

Growing with Kentucky Businesses

As Kentucky businesses evolved, so did we. What began as a focus on print and duplication grew into a broader commitment to helping organizations manage documents, information, and technology more effectively. Throughout that growth, our priority never changed—provide dependable solutions backed by responsive local service.

Today, Duplicator Sales and Service supports businesses across Kentucky with copier and printer solutions, managed print services, and managed IT—while maintaining the same hands‑on, relationship‑driven approach that defined our early years.

Family-Owned. Locally Driven.

As a family-owned company, we understand the value of long-term thinking. Decisions are made with people in mind—our customers, our employees, and the communities we serve. That perspective allows us to invest in service quality, training, and relationships rather than chasing short-term wins.

With multiple locations across Kentucky, (Louisville, Lexington, Elizabethtown, Paducah, and London) our team remains deeply connected to the businesses and organizations we support. When customers call, they reach people who know their environment, their challenges, and the importance of getting it right the first time.

Values That Still Guide Us Today

The values established by Harry M. Nash continue to guide Duplicator Sales and Service today. Trust in God, honesty, integrity, and pride in workmanship are not slogans—they are expectations that shape how we serve our customers and support one another as a team.

While technology continues to change, our foundation remains the same. We believe that strong values create strong partnerships, and that doing the right thing—especially when it takes extra effort—is what builds lasting success.

Looking Ahead

As we look to the future, Duplicator Sales and Service remains committed to helping Kentucky businesses work smarter, communicate better, and operate more efficiently. We continue to invest in technology, people, and processes—guided by the same principles that shaped our beginnings.

Our story is still being written, alongside the customers and communities we are proud to serve.

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What Our Customers Are Saying

Matt Gilmore is the best! He is prompt, courteous and very professional. He sure makes duplicator sales look good! Thank you Matt! We rely on him at Gardner Land Surveyors!

Alana Gardner

19:29 19 Jan 24

Been using Duplicator Sales for years where I work and they have been great. Whenever we have a problem with our equipment they are right there to fix it. When we needed to upgrade some of our office equipment they were so helpful in finding us just the things we needed and explaining every step of the process. Highly recommend for your office equipment needs.

Aliece Newton

14:41 09 Jan 24

Duplicator Sales and Service has provided excellent service and products to our church for many years. They are courteous, responsive, and helpful. We highly recommend.

Grace Immanuel UCC

13:49 12 Dec 23

We recently upgraded our Ricoh. Matt Carter came to our office a couple times for servicing our old machine, and I was so impressed I requested him for the new installation. He is very professional; friendly; super informed/knowledgeable about what he's doing. We had a slight issue with faxing...he came back twice and got that issue resolved! I'd request him for every service call if I could. Also Corey Cooper (sales) has been very responsive and patient when I didn't understand something. It's only been a couple days, but it's already so much better for our office. This is a great team! Thank you 🙂

Wendy Gerhard

13:26 29 Aug 23

Duplicator Sales never disappoints! Every time I place an order for work, it arrives quickly and with no hassle. Their customer service is great! They get 5 stars for sure!

Amanda Chandler

15:35 17 Jan 23

I have been working with Duplicator Sales for the past 10 years they are easy to work with (no matter what the problem). I have enjoyed the interaction with the service techs. They are very dependable and go out of their way to fix the problem. I highly recommend this company!

Pamela Carlton

15:36 20 Dec 22

Was in need of rack cards on a short notice. Tammy was extremely helpful and they were able to deliver my cards within a few days! I truly appreciate the effort! I will use them again!

Latasha A Brown

15:43 14 Aug 22

Our requests for service have been taken care of very quickly. Our down time is practically zero on all of our 20 + copiers/printers. And, we love that the supplies are sent automatically. Thank you Duplicator.Treyton Oak Towers

Margaret Nunnelley

19:05 05 Jan 22

We have great service...both virtual and in person. Monthly contact for numbers and any maintenance were tended to promptly. Fortunately, sometimes we are able to solve issues over the phone! Knowledgeable and courteous staff! Thanks!

Lisa Houser

14:40 03 Jan 22

This company is one of the most reliable and honest of all the businesses I've had the pleasure to deal with in my 45 years as a Practice Manager. Their prices can't be beat and their service is excellent. I would recommend them to everyone that likes to save money stressfree!

Cheryl Eldridge

18:24 30 Dec 21

We have a great experience with Duplicator Sales associates. They always respond in a timely manner to any requests we make for service or supplies.

Carla Petrzilka

18:16 21 Dec 21

We have been extremely happy with this company for the past 4 years. Their service is top notch, from sales to maintenance. There is no hassle in communication. They don't hound you to upgrade and at the end of the year I get my favorite planner and I think that deserves 5 stars all day long!

Ashley Bearden

17:36 21 Dec 21

Duplicator has consistently been a pleasure to work with - either in developing a quote and eventual order for a new copier/printer to handling service calls to offering a used machine at no charge for a sister parish in a less affluent area. Have enjoyed working with the staff at many levels and for many years!

Mary Downs

17:00 21 Dec 21

Duplicator Sales is so efficient and unbelievably quick. If I have an issue and need help a service man is sent immediately. If I need supplies I receive it the next day. I appreciate that so much, some machines we can't afford to be down long. I can't say enough good things about them.Your Forever Customer!

Denise Stevens

16:41 21 Dec 21

Duplicator Sales and Service has always come through for us. When our old printer was stolen, they quickly helped up purchase a new printer for our church building at a price we could afford. I would recommend them to anyone. Thank you.

Chuck Franklin

16:14 21 Dec 21

We are a 5+ year customer of Duplicator Sales at our small business. We have always been very satisfied with the service and turnaround time. To me, a copier should just work and when they don't, should get fixed quickly and Duplicator Sales does that very well!

Marti Bischoff

14:58 21 Dec 21

As a non profit, we appreciate DSS working with us for the best possible price! They have also tolerated our last minute changes and edits! Great people there and so easy to work with!

Stacey Beisler

14:49 21 Dec 21

I have been working with Duplicator Sales and Service for several years now for our firm's business needs. Anytime I have an issue, they are right there to get it rectified. Their customer service is top notch, and their variety of products are amazing. I would definitely recommend them for all of your business needs.

Lori Snyder

14:48 21 Dec 21

This company has always done a great job in coming out to our office for timely repairs. They are always friendly and ready to help solve our issues. We would recommend them to others.

Sherry Whalin

14:46 21 Dec 21

Duplicator Sales has always been professional and helpful with any questions. When we were ready for a new copier/printer, Sheila and Mike did a great job getting us a competitively priced unit. Set up and installation was a breeze with their tech team!

RTL Louisville

20:42 08 Dec 21

COSMO MODELS & TALENT has been a very long-time customer of Duplicator Sales & Service and greatly appreciates both their hospitality and professionalism, along with their awesome customer service.

Craig Dalton

14:44 03 Dec 21

Duplicator Sales delivers great service in a timely manner! They are always courteous and helpful, online and in person!

Vickie Haven

13:36 02 Dec 21

GREAT COMPANY- FAMILY FEEL. USING THEM FOR YEARS- VERY HAPPY WITH SERVICE AND PRODUCTS!

MICHELLE NORS

14:50 01 Dec 21

Duplicator Sales & Service is sufficient in all areas, Alex the technical guy and his team helped us tremendously when we moved to our new building and set up all of our technology equipment. He always solve all technical problems after the move if we had any. The service guy is always friendly and comes out the next day to fix any copier problems. They definitely deserve a 5 star rating!

Amanda Whitlock

13:10 01 Dec 21

Steven Brangers and Steven Anderson are WONDERFUL! Getting our new copier was a very quick and easy process. When it was delivered, the gentleman who set the new copier up actually took the time to train my entire staff on how to use the new machine. We had several questions a few days after it was delivered, and the technician came back out and was happy to help up us. Steven Brangers sold us our new copier and was spectacular and stayed in constant contact with me about the quotes that were drafted for me and when we finally picked a new copier, he made sure that we knew what was going on with delivery every step of the way. I had a billing question and Steven Anderson was WONDERFUL to work with! I cannot say enough about what a pleasure it was working with this company. If you ever need a new copier, Duplicator Sales & Service is the company to use! You won't be sorry that you did!!

Robin Frye

16:07 15 Jan 21

Duplicator is always very prompt with any service needs we may have. I highly recommend them for any of your copier needs.

MARGARET PARSON

21:00 14 Jan 21

Duplicator Sales & Service is a great company. We use them for our manufacturing/distribution site and I have nothing but good things to say (which is rare for me). I do not leave good reviews unless they really go out of their way, which this company does.

Jennifer Jordan

17:38 13 Jan 21

Great sales and service. Jim takes care of my printer issues. He is very experienced, knowledgeable, and dependable. Prices are reasonable. Thank you Dupilcator Sales and Service for your community support. I do follow some of your projects.

Tammy Messer

19:02 09 Jan 21

I worked there for 26 years. Being a Family Owned business. They always made you feel like a part of the Family. They take good care of their employees, and customers alike. So when my next adventure needed a copier. I knew who to call. Have not needed any service on this copier yet, but needed toner for the first time and just like most, waited till it ran out and didn't have any replacements. Called up Brian and less than 24hrs, it was at my doorstep. Twice have needed IT help on scanning. The Helpdesk is very knowledgeable and knows their stuff. Even though some may say I might get some special treatment, in my experience for all those years, every customer got that treatment.

Bobby Fields

17:41 07 Jan 21

I've worked with Duplicator Sales under two different employers. Their products are always first class, and the support team is awesome.

Karen K.

15:51 07 Jan 21

We use Duplicator Sales & Service at my work. The team is always prompt, courteous, and makes sure we have everything we need. I am happy we are able to support a local company who cares about its clients.

Jackie Hawkins

16:44 06 Jan 21

They give the best customer service around. They always answer trouble calls quickly and accurately. Been doing business for over 13 years.

Monica Barber

16:04 05 Jan 21

Nothing but good things to say! We have been with Duplicator for years excellent service!

Kim Kohrt

17:48 29 Dec 20

Great service and friendly people.

Inland Inc.

19:13 28 Dec 20

Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two customer companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose whether with the hardware itself or the network connections. Well recommended.

Anthony Wilson

20:17 10 Dec 20

My organization has been a customer for many years. We moved this year and Duplicator Sales made the move easy by ensuring that the equipment was hooked up quickly and correctly.

Dee Mac

15:56 10 Dec 20

They are always there when you need them and the job is complete when they leave. Thank you for your outstanding service!

Dana Mcallister

15:29 10 Dec 20

Duplicator Sales and Service is always easy to work with and has wonderful customer service. Every person you speak with is kind and helpful!!

Julie Geurin

14:04 08 Dec 20

We use Duplicator for all of our IT needs. They are extremely helpful and have great, quick, customer service.

Jen Peterson

14:17 19 Aug 20

These guys were great. I would recommend anyone using this company.

Paul Brooks

16:45 19 May 20

Duplicator Sales installed and maintains the network printer. They have always been available to service it when needed. Would definitely endorse them as a valuable resource to your business.

Ray Gondzur

22:57 06 Jan 20

Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose. Well recommended.

Anthony Wilson

15:51 19 Dec 19

Our business office has been partnering with Duplicator Sales and Service for as long as I've been with the organization, and they've met our every need in a timely, efficient manner. Our copier (and its support staff) is a trustworthy part of our production team!

Jo Dufton

16:18 21 Nov 19