Introducing Our New Data Collection Agent: Smarter Print Management for Your Business
At Duplicator Sales & Service, we’re always looking for ways to make your office technology work harder for you. That’s why we’re excited to introduce our new Data Collection Agent (DCA) powered by Predictive Insight—a smarter solution for managing your print environment, monitoring devices, and automating supply fulfillment. Why This Upgrade Matters for You Enterprise-Level [...]
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Bryan Nash
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Date Posted:
January 12, 2026
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At Duplicator Sales & Service, we’re always looking for ways to make your office technology work harder for you. That’s why we’re excited to introduce our new Data Collection Agent (DCA) powered by Predictive Insight—a smarter solution for managing your print environment, monitoring devices, and automating supply fulfillment.
Why This Upgrade Matters for You
Enterprise-Level Security
Your data security is our top priority. The new DCA uses 128-bit SSL encryption and is hosted on Microsoft Azure, ensuring compliance and peace of mind for your organization.
Smarter Supply Fulfillment
No more surprise toner shortages or manual ordering. Our predictive technology monitors toner and waste containers, reducing downtime and keeping your devices running smoothly.
Quick, Easy Installation
Getting started is simple. With our guided installer, your IT team can deploy the DCA in minutes—no complicated setup required.
Frequently Asked Questions
What is the Duplicator Sales & Service Data Collection Agent?
The DCA is a lightweight, secure software installed on your network. It monitors print devices and collects performance, meter, and supply data to automate service and support.
Why switch to Predictive Insight?
Predictive Insight offers modern architecture, enterprise-level security, and improved efficiency for monitoring and service automation in print environments.
Does the DCA collect personal or sensitive data?
No. The DCA only gathers operational information like toner levels, page counts, and device alerts. It does not collect user details, document content, or print job data.
How secure is the DCA?
The DCA transmits data securely using HTTPS with 128-bit SSL encryption. It uses outbound-only SNMP communication and is hosted on Microsoft Azure’s private cloud with region-specific compliance. Fully HIPAA and SOX friendly.
Installation Requirements
- For <500 Devices: Dual-core desktop CPU, 4GB RAM, 100GB disk
- For <5000 Devices: Server-class CPU, 4GB RAM, 250GB disk
Compatible with Windows, Mac, and Linux. Must be networked and able to reach all managed printers.
What ports are used?
- 161 UDP (Internal): SNMP polling for printers
- 80 TCP (Outbound): License validation
- 5222 TCP (Outbound): XMPP communication
- 443 TCP (Outbound Optional): Encrypted XML traffic
Ensure these ports are open for outbound communication.
How do I install the DCA?
- Download the installer from the link provided by Duplicator Sales & Service.
- Run setup and enter your license and activation code.
- Allow the software to scan your IP range.
- Confirm successful install with three green status indicators.
Need help? Email [email protected].
Can I keep FMAudit installed?
Yes. Both can run in parallel during the transition.
Ready to Upgrade?
The new Data Collection Agent is designed to make print management easier, smarter, and more secure. For installation help or more details—including our full security white paper—contact us at [email protected].
