6 IT Support Services to Help Your Business Thrive

As the digital revolution continues to transform the way we live and work, the role of IT has become ever more important for businesses of every size and in every industry. Making sure your business’s technology is up-to-date, secure, and working as it should has never been more crucial for business success. That’s why companies are projected to spend over $1 trillion in 2025 on equipment and third-party IT support services.

But what do IT support services offer, and how can they help your business thrive? Let’s take a look at the six most popular categories of IT support services and how they can benefit your business.

Categories of IT Support Services

Every third-party IT support services provider is different, with the services they offer varying from one to the next. Some offer a full suite of services while others specialize in one or two areas. The key to finding the ideal provider is firstly to understand your own requirements clearly and secondly to understand what services are available.

Here are the six most commonly used IT support services:

IT Support Desk

These are the IT support services that most people think of first. The network going down, computers not working, a printer jamming, or one of your employees clicking on a phishing email and exposing your sensitive company data to hackers are common problems in many businesses. They can cause serious disruption, downtime, loss of productivity, unexpected expenses, and a drop in profits.

When such mishaps occur, you need to be able to pick up the phone and access an expert who is able to resolve the issues ASAP. A quality third-party IT support services provider will offer exactly that – a helpdesk or hotline available to get the help you need whenever you need it.

The support staff on the other end of the line may be able to resolve your issues immediately, or they will dispatch a technician to your premises if need be. Ideally, the helpdesk should be available 24/7 and be able to deal with software and hardware troubleshooting, diagnostics, systems updates, etc.

Network Support

These days, with employees working remotely from multiple locations and accessing your network from a variety of devices, networks have become ever more complex to set up and maintain. Things in this space are changing so fast that in many cases, equipment and network capacity that effectively handled your requirements just a few years ago may no longer be fit for purpose. That’s why more and more companies – even those with dedicated in-house IT staff – are outsourcing their network support to third-party IT support services specialists.

The main network support services offered are:

• LAN (local area network) setup and maintenance
• WAN (wide area network) design, implementation, and maintenance
• Monitoring the network and optimizing performance
• Network security – setting up and maintaining firewalls, VPNs, and other advanced security protocols

Cybersecurity

Cybersecurity doesn’t just mean keeping your network infrastructure secure and hack-proof. It also includes securing every machine and device that becomes connected to your network. You’re only as strong as your weakest link, as the adage goes, and that weakest link could be an unsecured mobile phone or even your office copier.

As noted earlier, the costs of security breaches can be severe, from exposing critical IP to competitors to having to pay large ransoms to hackers. Ensuring comprehensive security for your network not only strengthens your resilience against these risks but can also help you to stay compliant with data protection regulations.

IT support services in this field include:

• Intrusion detection and prevention (IDPS)
• Encrypting your data and securing your connections
• Anti-virus, anti-malware, and other forms of endpoint protection
• Security audits for compliance purposes

Cloud Services

There are good reasons why around 56% of small- and medium-sized businesses already make use of five or more cloud services. Cloud platforms enable remote collaboration, secure access to files and data, and centralized applications. Having all these services on-site instead of in the cloud can be costly and a challenge to manage.

IT support services help to set up, manage, and optimize the cloud services you need to streamline your workflows and improve productivity. The most common cloud-related IT support services are:

• File storage, sharing, and access solutions
• Installing and maintaining SaaS (Software as a Service) applications (like Office365 or Dropbox)
• Cloud-based CRM (customer relationship management) software
• Integrating your cloud and non-cloud systems

Backup and Recovery Services

When things go wrong, like cyberattacks, hardware failures, or unexpected network disruptions, you’ll need to get everything back up and running perfectly as quickly as possible to minimize the damage and costs. That’s exactly what data backup and recovery services are there for, and why they’re some of the most crucial and widely-used IT support services today.

Backup of your data can be done in the cloud, on servers in a different location, or a combination of the two. Your data should also be encrypted, which prevents sensitive information from being accessed by hackers. Your IT support services provider should also offer real-time monitoring of your data and networks and perform regular backup integrity checks.

Managed IT Services

If you have an in-house IT team, you may only need IT support services for specific things, like maintaining your high-end specialist wide format printer. But for many businesses, with regard to time and cost-efficiency, it often makes sense to outsource all your IT support requirements to a specialist. That includes hardware and software installation, maintenance and upgrades, cloud infrastructure and data management, proactive network monitoring, and even compliance management.

Finding the Right IT Support Services Provider

One of the most important parts of securing your IT needs is choosing the right IT support services partner who can let you focus on growing your business and not on never-ending tech issues. Duplicator Sales & Service is a friendly and vastly experienced team of office and IT professionals that you can trust. If you’re in Louisville, Lexington, Elizabethtown, or Paducah, contact us today to discuss your needs and get a quote.