Computer Systems & Managed IT

Why Managed IT for Local Businesses?

Companies that are large enough to have their own internal IT personnel, lean on resources such as direct manufacturers or on-line stores like CDW, to procure their computer and technology systems. These companies have the on-board skillset and time to implement the correct systems to accomplish their company’s goals.

Not every business can justify the expense of having an internal IT department or can support one large enough to handle every technology need. Sometimes having a trusted outsourced Managed IT partner is the best fit for the company and its’ budget.

Remote monitoring and management software has opened the door for the Managed IT industry. Lowering costs and improving the networks efficiency has allowed businesses to win and changed the way they procure their business systems.

Here are key elements when looking for a Managed IT and computer systems technology partner:

Pro-Active: Does the Managed IT provider use a secure remote monitoring software to proactively monitor computers, servers and your network?
Hardware: Does the Managed IT provider offer business grade hardware from a reputable manufacturer, that is backed by warranties?
Experience: Does the Managed IT provider have the experience and/or knowledge of the industry you are associated with to understand the challenges your business faces?
Local Help Desk: Does the Managed IT provider outsource their help desk or when you need help will you be talking them directly?
Technology Road Map: Will the Managed IT provider assist you with ongoing technology planning that matches with your business growth strategy?
Security: Has the Managed IT provider participated in ongoing security training to keep your network safe and protected from ongoing security risk? Do they provide ongoing security training for your staff?
Personable: Is the Managed IT provider easy to communicate with and readily makes technology understandable?

GET A QUOTE OR LEARN MORE!

REMOTE MONITORING

PROACTIVE

HARDWARE / SOFTWARE

SECURITY

LOCAL HELP DESK

PERSONABLE

TECHNOLOGY ROADMAP

Computer engineer sits at a desk in front of three screens monitoring the network IT health of a business

Remote Monitoring & Network Operations Center

Remote Monitoring gives the business owner or manager(s) peace of mind of being able to predict, prevent, and plan for upcoming service and repair needs. It also, alerts you to small technical issues so they can be resolved quickly and easily. In many cases, you can avoid deploying a technician, which saves your company money.

Benefits of remote monitoring include:

Increased equipment uptime
More efficient operations
Increased revenue
Reduction in menial paperwork

If you’d like the peace of mind that comes along with knowing your business’s technology is secure and always running at optimal performance levels, contact us today.

Hardware/Software

As a leader in the office technology industry, Duplicator Sales & Service will help keep your business running smoothly and efficiently with the best computer hardware and software solutions available. Since 1959, our customers have trusted our expertise and experience to make suggestions for all their office technology. Let us help your company find business-class hardware and software solutions to maximize business productivity.

Often times, business owners will visit their local big box store to buy the computer hardware they want for their business. It’s important to recognize that there is a huge difference between products that are designed for individual use and those that are designed to endure the much higher demands of business use. Duplicator Sales & Service partners with Dell to ensure our clients see a much higher return on investment with longer lasting, business-class computer hardware and software.

To discover the business-class hardware and software solutions that are right for your company, contact us today.

Technology Roadmap / Virtual CIO

The team at Duplicator Sales & Service can be more than your unduplicated document professionals; we can be your Virtual CIO. With our years of experience in the office technology and data management industry, we have the knowledge and experience to help your company develop an individualized Technology Roadmap.

We know that one size does not fit all. As your Virtual CIO, we can help your company grow by maximizing efficiency in your business practices. With your business goals in mind, we will develop a plan based on your unique needs.

A Technology Roadmap for your business might include:

Finding hardware and software solutions to fit your business
Minimizing equipment downtime
Maximizing your employees’ productivity through automated workflows
Protecting your data from natural disasters and security threats
Helping you find additional ways to cut costs

To learn more about how Duplicator Sales & Service can be your virtual IT resource in Louisville, Lexington, Elizabethtown or Paducah contact us today.

What Our Customers Are Saying

Duplicator Sales never disappoints! Every time I place an order for work, it arrives quickly and with no hassle. Their customer service is great! They get 5 stars for sure!

Amanda Chandler

15:35 17 Jan 23

I have been working with Duplicator Sales for the past 10 years they are easy to work with (no matter what the problem). I have enjoyed the interaction with the service techs. They are very dependable and go out of their way to fix the problem. I highly recommend this company!

Pamela Carlton

15:36 20 Dec 22

Was in need of rack cards on a short notice. Tammy was extremely helpful and they were able to deliver my cards within a few days! I truly appreciate the effort! I will use them again!

Latasha A Brown

15:43 14 Aug 22

Our requests for service have been taken care of very quickly. Our down time is practically zero on all of our 20 + copiers/printers. And, we love that the supplies are sent automatically. Thank you Duplicator.Treyton Oak Towers

Margaret Nunnelley

19:05 05 Jan 22

We have great service...both virtual and in person. Monthly contact for numbers and any maintenance were tended to promptly. Fortunately, sometimes we are able to solve issues over the phone! Knowledgeable and courteous staff! Thanks!

Lisa Houser

14:40 03 Jan 22

This company is one of the most reliable and honest of all the businesses I've had the pleasure to deal with in my 45 years as a Practice Manager. Their prices can't be beat and their service is excellent. I would recommend them to everyone that likes to save money stressfree!

Cheryl Eldridge

18:24 30 Dec 21

We have a great experience with Duplicator Sales associates. They always respond in a timely manner to any requests we make for service or supplies.

Carla Petrzilka

18:16 21 Dec 21

We have been extremely happy with this company for the past 4 years. Their service is top notch, from sales to maintenance. There is no hassle in communication. They don't hound you to upgrade and at the end of the year I get my favorite planner and I think that deserves 5 stars all day long!

Ashley Bearden

17:36 21 Dec 21

Duplicator has consistently been a pleasure to work with - either in developing a quote and eventual order for a new copier/printer to handling service calls to offering a used machine at no charge for a sister parish in a less affluent area. Have enjoyed working with the staff at many levels and for many years!

Mary Downs

17:00 21 Dec 21

Duplicator Sales is so efficient and unbelievably quick. If I have an issue and need help a service man is sent immediately. If I need supplies I receive it the next day. I appreciate that so much, some machines we can't afford to be down long. I can't say enough good things about them.Your Forever Customer!

Denise Stevens

16:41 21 Dec 21

Duplicator Sales and Service has always come through for us. When our old printer was stolen, they quickly helped up purchase a new printer for our church building at a price we could afford. I would recommend them to anyone. Thank you.

Chuck Franklin

16:14 21 Dec 21

We are a 5+ year customer of Duplicator Sales at our small business. We have always been very satisfied with the service and turnaround time. To me, a copier should just work and when they don't, should get fixed quickly and Duplicator Sales does that very well!

Marti Bischoff

14:58 21 Dec 21

As a non profit, we appreciate DSS working with us for the best possible price! They have also tolerated our last minute changes and edits! Great people there and so easy to work with!

Stacey Beisler

14:49 21 Dec 21

I have been working with Duplicator Sales and Service for several years now for our firm's business needs. Anytime I have an issue, they are right there to get it rectified. Their customer service is top notch, and their variety of products are amazing. I would definitely recommend them for all of your business needs.

Lori Snyder

14:48 21 Dec 21

This company has always done a great job in coming out to our office for timely repairs. They are always friendly and ready to help solve our issues. We would recommend them to others.

Sherry Whalin

14:46 21 Dec 21

Duplicator Sales has always been professional and helpful with any questions. When we were ready for a new copier/printer, Sheila and Mike did a great job getting us a competitively priced unit. Set up and installation was a breeze with their tech team!

RTL Louisville

20:42 08 Dec 21

COSMO MODELS & TALENT has been a very long-time customer of Duplicator Sales & Service and greatly appreciates both their hospitality and professionalism, along with their awesome customer service.

Craig Dalton

14:44 03 Dec 21

Duplicator Sales delivers great service in a timely manner! They are always courteous and helpful, online and in person!

Vickie Haven

13:36 02 Dec 21

GREAT COMPANY- FAMILY FEEL. USING THEM FOR YEARS- VERY HAPPY WITH SERVICE AND PRODUCTS!

MICHELLE NORS

14:50 01 Dec 21

Duplicator Sales & Service is sufficient in all areas, Alex the technical guy and his team helped us tremendously when we moved to our new building and set up all of our technology equipment. He always solve all technical problems after the move if we had any. The service guy is always friendly and comes out the next day to fix any copier problems. They definitely deserve a 5 star rating!

Amanda Whitlock

13:10 01 Dec 21

Steven Brangers and Steven Anderson are WONDERFUL! Getting our new copier was a very quick and easy process. When it was delivered, the gentleman who set the new copier up actually took the time to train my entire staff on how to use the new machine. We had several questions a few days after it was delivered, and the technician came back out and was happy to help up us. Steven Brangers sold us our new copier and was spectacular and stayed in constant contact with me about the quotes that were drafted for me and when we finally picked a new copier, he made sure that we knew what was going on with delivery every step of the way. I had a billing question and Steven Anderson was WONDERFUL to work with! I cannot say enough about what a pleasure it was working with this company. If you ever need a new copier, Duplicator Sales & Service is the company to use! You won't be sorry that you did!!

Robin Frye

16:07 15 Jan 21

Duplicator is always very prompt with any service needs we may have. I highly recommend them for any of your copier needs.

MARGARET PARSON

21:00 14 Jan 21

Duplicator Sales & Service is a great company. We use them for our manufacturing/distribution site and I have nothing but good things to say (which is rare for me). I do not leave good reviews unless they really go out of their way, which this company does.

Jennifer Jordan

17:38 13 Jan 21

Great sales and service. Jim takes care of my printer issues. He is very experienced, knowledgeable, and dependable. Prices are reasonable. Thank you Dupilcator Sales and Service for your community support. I do follow some of your projects.

Tammy Messer

19:02 09 Jan 21

I worked there for 26 years. Being a Family Owned business. They always made you feel like a part of the Family. They take good care of their employees, and customers alike. So when my next adventure needed a copier. I knew who to call. Have not needed any service on this copier yet, but needed toner for the first time and just like most, waited till it ran out and didn't have any replacements. Called up Brian and less than 24hrs, it was at my doorstep. Twice have needed IT help on scanning. The Helpdesk is very knowledgeable and knows their stuff. Even though some may say I might get some special treatment, in my experience for all those years, every customer got that treatment.

Bobby Fields

17:41 07 Jan 21

I've worked with Duplicator Sales under two different employers. Their products are always first class, and the support team is awesome.

Karen K.

15:51 07 Jan 21

We use Duplicator Sales & Service at my work. The team is always prompt, courteous, and makes sure we have everything we need. I am happy we are able to support a local company who cares about its clients.

Jackie Hawkins

16:44 06 Jan 21

They give the best customer service around. They always answer trouble calls quickly and accurately. Been doing business for over 13 years.

Monica Barber

16:04 05 Jan 21

Nothing but good things to say! We have been with Duplicator for years excellent service!

Kim Kohrt

17:48 29 Dec 20

Great service and friendly people.

Inland Inc.

19:13 28 Dec 20

Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two customer companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose whether with the hardware itself or the network connections. Well recommended.

Anthony Wilson

20:17 10 Dec 20

My organization has been a customer for many years. We moved this year and Duplicator Sales made the move easy by ensuring that the equipment was hooked up quickly and correctly.

Dee Mac

15:56 10 Dec 20

They are always there when you need them and the job is complete when they leave. Thank you for your outstanding service!

Dana Mcallister

15:29 10 Dec 20

Duplicator Sales and Service is always easy to work with and has wonderful customer service. Every person you speak with is kind and helpful!!

Julie Geurin

14:04 08 Dec 20

We use Duplicator for all of our IT needs. They are extremely helpful and have great, quick, customer service.

Jen Peterson

14:17 19 Aug 20

These guys were great. I would recommend anyone using this company.

Paul Brooks

16:45 19 May 20

Duplicator Sales installed and maintains the network printer. They have always been available to service it when needed. Would definitely endorse them as a valuable resource to your business.

Ray Gondzur

22:57 06 Jan 20

Duplicator has done a wonderful job providing copier/printer equipment. I have dealt with their team through two companies, and their team has been great to work with at both companies. We have had little trouble with their machines, and their service team has taken care of any issues when they arose. Well recommended.

Anthony Wilson

15:51 19 Dec 19

Our business office has been partnering with Duplicator Sales and Service for as long as I've been with the organization, and they've met our every need in a timely, efficient manner. Our copier (and its support staff) is a trustworthy part of our production team!

Jo Dufton

16:18 21 Nov 19